Basic Buyer Protection ensures you will receive your items on time and as described.
If you haven't received your order or it's not as described on the website, we guarantee to refund your payment.
If the items are damaged during shipping, or you received items with missing parts, we guarantee to refund your payment.
Damages include leaks, cracks, and loss of function. Damages must be reported within 72 hours of confirmation of receipt. Missing parts refer to the absence of original parts and components of the item.
Return shipping costs and taxes are paid by the customer.
On Time Delivery Guarantee
We want to ensure that your purchase will arrive on time, therefore we provide a guarantee that products will be delivered by a set date.
Your Purchase is Protected If:
- The item was purchased on our platform.
- The item you received was damaged, defective, or substantially different from the item represented on the product detail page.
- Your order did not arrive not due to factors related to the buyer (for example: the wrong shipping address was provided).
- The product is within the period of our Domestic Return Guarantee.
- Your account is in good standing.